We respectfully ask that you provide us with a 24-hour notice of any schedule changes or cancellation requests. Please understand that when you cancel or miss your appointment without providing 24-hour notice we are often unable to fill that appointment time. This is an inconvenience to your stylist and also means our other clients miss the chance to receive services they need. For this reason, you will be charged 50% of the service fee for the second missed appointment or cancellation after 24-hour notice. 100% of the service fee for each appointment after that. We also reserve the right to require a credit card number to be given to book future appointments so that appropriate fees may be charged if a late cancellation does occur. We understand that emergencies can arise and illnesses do occur at inopportune times. If you have a fever, a known infection, or have experienced sickness within 24 hours prior to your appointment time, we request that you cancel your appointment. Inclement weather may also result in the need for late cancellations. We will do our best to give advanced notice if we are closing or need to cancel due to bad weather and we ask you to do the same. Please do not risk your own safety trying to make your appointment. Late cancellation due to emergency, illness, or inclement weather will generally not result in any missed appointment charges, but this is determined on a case-by-case basis.
We request that you arrive 5-10 minutes before your appointment to have time to check in and go through the Covid-19 procedures. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if this ever occurs so we can do our best to accommodate you. Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time without making the next client late.
Symmetry Salon Studios (301) 228-0130 opt. 3
Jessie Shanks (703) 915-4695
Bree Maniscalco (443) 852-0775
Sierra Billings (443) 847-4764